Warranty Policy – Way of Advanced Service Company

1. Warranty Policy

A. Warranty Period

  • Electronic Products: The warranty is valid for two years (24 months) from the date of delivery or final installation, in accordance with the consumer protection system.
  • Non-Electronic Products: The warranty is valid for one year (12 months) from the date of delivery or final installation.

B. Warranty Coverage

  • The warranty includes free repairs or replacement of parts in case of manufacturing defects, provided the repair or replacement is completed within 15 days from the date the product is received for repair or the date of the inspection visit.
  • If repair or replacement is not possible within this period, the customer is entitled to request a refund or product exchange in accordance with the consumer protection system.
  • The product’s serial number must be present and undamaged to verify the warranty period.

C. Products Excluded from Warranty

  • Gifts: Free gifts provided with purchases are not covered by the warranty.
  • Products Purchased Without Installation: The warranty is limited to operational functionality only.
  • Failures Resulting From:
    • Misuse, failure to follow the product’s user manual, or neglect of periodic maintenance (e.g., failure to change oils or filters as per the maintenance schedule).
    • Operating the product with abnormal noises or continuing to use it after a defect appears.
    • Failure to perform regular updates for electronic equipment (e.g., diagnostic devices), which require monthly updates containing security and preventive measures.
    • Failure to periodically clean equipment or protect it from environmental factors such as dust, rain, or liquids.
    • Operating electrical products with incompatible power sources (e.g., generators or non-compliant wiring) or exposing them to liquids, humidity, or high temperatures.
    • Repairs or maintenance attempted by unauthorized parties or use of non-approved spare parts.
    • Tampering with or removing the serial number or warranty label, which voids the warranty.
  • Consumable Parts (e.g., filters, oils, wires, switches, batteries, bulbs, or diesel tanks).
  • Paint Imperfections, Scratches, or Damages resulting from unapproved installation.
  • For Lifts:
    • Failure to periodically adjust cables.
    • Failure to replace lift oils as per the maintenance schedule.
    • Failure to replace consumables such as filters or valves as per maintenance instructions.
  • For Paint Ovens:
    • Presence of paint residue inside engine chambers, indicating misuse.
    • Failure to replace floor filters every 250 hours or ceiling filters every 1000 hours, as per manufacturer instructions.
    • Operating the oven without filters or neglecting to replace them when needed.
    • Unauthorized modifications or use of non-original components.
    • Failure to clean the diesel tank and its filter every 3 months.
    • Damages caused by natural disasters, fires, floods, or accidents.

D. Periodic Maintenance Requirements

  • The customer must perform periodic maintenance as per the manufacturer’s instructions to maintain warranty validity, including:
    • Using original spare parts and filters approved by the manufacturer.
    • Retaining invoices for filter or oil replacements as proof of maintenance.
    • Conducting periodic inspections for lifts to adjust cables and check oils.
    • Periodically cleaning paint ovens to prevent paint or dust buildup.
    • Updating electronic equipment software monthly to ensure optimal performance.

E. Warranty Claim Procedures

  • In case of a defect covered by the warranty, the customer must contact the company’s authorized maintenance department during the warranty period.
  • A technical inspection will be conducted to determine the cause of the defect, and the company reserves the right to deny warranty coverage if the defect is due to misuse or neglect.
  • The customer must provide the original purchase invoice and proof of periodic maintenance upon request.

2. Dispute Resolution

  • In case of any issues, customers may contact the customer service team through the company’s official channels.
  • If the dispute is not resolved, the customer may escalate the issue to the Saudi Ministry of Commerce in accordance with applicable regulations.

3. Language

  • These terms are provided in both Arabic and English. In case of any conflict between the two versions, the Arabic version shall prevail.